Why are some resources only available to "Read/View Resource Online"?
This is the most cost-effective way for AADAC to provide quick access to our basic information 24 hours a day. Generally, web resources provide brief, clear information that answers the questions most commonly asked.
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I have the option of purchasing items using a credit card or cheque. Which is safer?
Both payment methods are safe, and both have their benefits. Ordering with a credit card or cheque depends on personal preference and how quickly you need to process your order.
Ordering online with a credit card means AADAC will receive your order as soon as you submit it. This allows us to process and ship your order more quickly.
If you would like to pay by cheque, you will need to print out your order form from AADAC’s website and mail it along with your cheque. It may take a long time for your order and cheque to reach AADAC.
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Why can't I fax my order to AADAC?
AADAC must receive payment for our resources before we will ship them (either by credit card or cheque). AADAC does not accept fax orders because it is not a secure means to transmit your credit card number.
If you do not want to process your order online or by mail, please call 1-800-280-9616 (available in North America only). For international orders, please contact rdm@aadac.gov.ab.ca
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My organization is GST exempt. How should I process an order?
GST is applicable to all orders placed on this site regardless of the GST exemption status of your organization. In order to place an order without paying GST you need to call 1-800-280-9616. Our staff will help you place your order without charging you GST.
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I do not live within North America. How do I order AADAC resources?
If you live outside North America, you have to contact AADAC by e-mail at rdm@aadac.gov.ab.ca. Please mention the resources you are interested in ordering.
A member of our Marketing & Resource Services team will respond to your e-mail letting you know the cost of the resources and the shipping and handling fees.
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Why am I redirected to another site to process my order?
In order to provide you with the most secure online processing, AADAC contracts the services of MiraPay to process credit card payments. MiraPay handles credit card security and uses industry standard 128-bit encryption security features. Please review MiraPay's Internet Security document for more information.
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What is MiraPay?
MiraPay is a service that allows web-based retailers to accept credit card transactions.
The unique feature of MiraPay is that when you enter your credit card information, you are not entering it on AADAC’s website; you are entering it on MiraPay's secure site. MiraPay processes the transaction for AADAC, produces a receipt, sends you back to AADAC's website, and e-mails both you and AADAC the results of the transaction.
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Why does MiraPay's website say I need to disable my pop-up blocker?
MiraPay uses pop-up windows to display the confirmation of your credit card payment and direct you back to AADAC's online confirmation of your requested items. This process will not work properly with computers using software that blocks pop-up windows. Please take the time to disable your pop-up blocker or your order will be cancelled. As soon as you have completed your transaction and printed off your order confirmation from AADAC's catalogue, you can turn your pop-up blocker back on.
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Is this site secure?
Yes, this site is secure. Only MiraPay has access to your credit card information.
MiraPay processes your credit card payments for AADAC. MiraPay uses industry standard 128-bit encryption security features. Please review MiraPay's Internet Security document for more information.
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How long do orders processed using a credit card usually take?
AADAC receives your order instantly when you process your order online using a credit card. Orders are processed on a first-come, first-served basis. We promise to ship orders within three weeks.
Please refer to "How do you ship my order?"
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How long do orders processed using a cheque usually take?
If you would like to pay by cheque, you will need to print out your order form from AADAC's website and mail it along with your cheque. It may take a long time for your order and cheque to reach AADAC.
AADAC does not process orders that are paid by cheque until the cheque has cleared. This may also take a long time. After your cheque has cleared we promise to ship your order within three weeks.
Please refer to "How do you ship my order?"
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How do you ship my order?
AADAC uses Canada Post's regular parcel shipping to mail all orders. This service is reliable and minimizes the cost to you. Canada Post's delivery standard for regular parcels is within three business days locally, four to six business days regionally and five to 10 business days nationally between major Canadian centres. Canada Post does not publish delivery standards for international deliveries, but we have experienced up to six weeks delivery time to some destinations. Please visit the Canada Post website for more information.
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What if I want to return my order?
If you are not satisfied with your order, you can return your purchased materials in their original condition within 30 days for a full refund. Refunds will be issued based on original method of payment (credit card or cheque).
Please mail returns to:
AADAC Marketing & Resource Services
Suite 200, 10909 Jasper Avenue
Edmonton, AB T5J 3M9
Please clearly mark your address, and include a copy of your original invoice with your return. All returns must be postage paid. CODs from courier services will not be accepted.
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I am a resident of Alberta. How do I get small quantities of AADAC resources free of charge?
Please contact your local AADAC area office. We are listed in your local phone book under "AADAC." A list of all AADAC offices is available on our service page.
Make sure to print off a list of the items you are interested in from the shopping cart.
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